2022 Yarn Discovery Tour Shop Basket Winner: Kate Spencer!

Shipping & returns

Do you have questions or need more information? Feel free to contact us, we're happy to help! You can reach us at 1-216-228-9276 or email us at [email protected].

 

Shipping

Our standard shipping carrier is USPS. Orders ship from our studio within 24 to 48 hours of receiving them. Shipping rates are calculated based on your package's overall weight and the current USPS postage rates. For a limited time, individual orders totaling $120.00 or more will ship for free either USPS First Class or USPS Priority depending on package weight.

 

  • First Class Mail - Packages under 1 pound - Delivered in 1-5 business days
  • Priority Mail - Packages over 1 pound - Delivered in 1-3 business days

 

Online International Orders

Sorry, we are not accepting international orders at this time.

 

Return Policy

Returns are accepted within 30 days of purchase for a full refund (exclusive of shipping costs). We accept returns on items that are completely unused and in original packaging with the exception of needles and hooks, sale items, and copyrighted material. We suggest you return by insured mail for your protection. Credit will be issued based on the original payment method once we receive the returned merchandise. Shipping charges are not refundable.

To check on the status of a return or exchange, give us a call at 1-216-228-9276 or email us at [email protected].

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