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Shipping & returns

Do you have questions or need more information? Feel free to contact us, we're happy to help! You can reach us at 1-216-228-9276 or email us at [email protected].

 

Shipping

Our standard shipping carrier is USPS and we offer free shipping on orders totaling $10.00 or more (for Continental USA customers only). Orders under $10.00 will ship at a flat rate of $5.00. Orders ship within 24 to 48 hours (if not sooner!).

 

Online International Orders

9/06/2020 COVID-19 Update: Sorry, we are not accepting international orders at this time.

 

Return Policy

9/06/2020 COVID-19 Update: Please be patient with your refunds. We do not handle the return package until it has sat in the quarantine area of the studio for at least 3 days.

Returns are accepted within 30 days of purchase for a full refund (exclusive of shipping costs). We accept returns on items that are completely unused and in original packaging with the exception of needles and hooks, sale items, and copyrighted material. We suggest you return by insured mail for your protection. Credit will be issued based on the original payment method once we receive the returned merchandise. Shipping charges are not refundable. Orders that qualified for free shipping will be charged for shipping if the final amount is less than $10.00.

To check on the status of a return or exchange, give us a call at 1-216-228-9276 or email us at [email protected].

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