Do you have questions or need more information? Feel free to contact us, we're happy to help! You can reach us Tuesday-Friday 11am-5pm, Saturday 10am-4pm and Sunday 1pm-4pm EST at 1-216-228-9276 or email us at [email protected].
Orders placed Monday-Friday will ship within 24 hours of receiving your order. Orders placed on Saturday and Sunday will ship the next business day. Our standard shipping carrier is USPS Priority and we offer FREE shipping on all orders totaling $100.00 or more (for Continental USA customers only). All orders under $100.00 ship at a flat rate of $8.50.
Prior to placing your international order online, please call us at 1-216-228-9276 or email us at [email protected]. We will discuss the shipping options available to you and create a custom PayPal invoice with adjusted shipping plus product costs. For international orders placed directly through our online shopping cart, the shipping rate is calculated based on distance and package weight using USPS First Class International.
Returns are accepted within 30 days of purchase for a full refund (exclusive of shipping costs). We accept returns on items that are completely unused and in original packaging with the exception of needles and hooks, sale items, and copyrighted material. We suggest you return by insured mail for your protection. Credit will be issued based on the original payment method once we receive the returned merchandise. Shipping charges are not refundable. Orders that qualified for free shipping will be charged for shipping if the final amount is less than $100.00